Support Center

Contact Support

Contact Support

Hours of Operation

  • Monday - Friday: 9am - 8pm (EST)

call us

  • Support Service:    616-524-5243 (ext 2)
  • Designer HelpLine:    616-524-5243 (ext 2)
  • Premium Support Service:    616-524-5243 (ext 7)

email us

email us

ProKitchen’s dedicated customer support is here to assist you in the unlikely event of a ProKitchen Software problem. You can use the ‘Create a Ticket’ button, or call or email our support team and your request will be processed in a timely manner. Our technical support professionals can, if necessary, remotely connect to your computer to resolve difficulties. All reported manufacturer catalog problems are fixed within 24 hours whenever possible. We are here to serve you and your company!

Create a Ticket

Click the button below to create a ticket of the problem you are experiencing and send it into our support team. 

Track a Ticket

Click the button below to track the status of a ticket that you previously sent it into our support team. 

List Tickets

Click the button below to view a list of the tickets that you previously sent it into our support team. 

System Requirements
Training Documents
ProKitchen Software
Minimal
Optimal
Super Performance
Processor
1.0 GHz
2.4 GHz Intel or AMD
Quad Core i7-4700QM
Hard Drive
20 GB
300 GB
500 GB
Graphics Card
128 MB
512 MB or 1GB
2GB or more
Memory
4 GB RAM
8 GB RAM
16 GB RAM
Supported Platforms
Windows 8.0, 8.1 or 10
Mac 10.11 – 10.14
Windows 8.0, 8.1 or 10
Mac 10.11 – 10.14
Windows 8.0, 8.1 or 10
Mac 10.11 – 10.14
ProKitchen Stylus
Tablet
Surface Pro 4.0 / Surface Pro 3 / Surface Pro 2
Hard Drive
64GB, 128GB or 256GB
Memory
4GB, 8GB or 16GB RAM
Supported Platforms
Windows 8, 8.1 or 10 (Windows RT is not supported)
The program works on Windows 7, but it no longer supports Windows 7.
ProKitchen-Oculus
Recommended
Minimum
Graphics Card
NVIDIA GTX 1060
AMD Radeon RX 480 or greater
NVIDIA GTX 1050Ti
AMD Radeon RX 470 or greater
Alternative Graphics Card
NVIDIA GTX 970
AMD Radeon R9 290 or greater
NVIDIA GTX 960
AMD Radeon R9 290 or greater
CPU
Intel i5-4590 equivalent or greater
Intel i3-6100 / AMD FX4350 or greater
Memory
8GB+ RAM
8GB+ RAM
Video Output
Compatible HDMI 1.3 video output
Compatible HDMI 1.3 video output
USB Ports
3x USB 3.0 ports plus 1x USB 2.0 port
1x USB 3.0 port, plus 2x USB 2.0 ports
Operating System
Windows 7 SP1 64 bit or newer
Windows 7 SP1 64 bit or newer

If you are unsure that your computer has the minimum requirements, please follow the steps below and email the information to support@prokitchensoftware.com

  • Click the Start Menu, select Run, type "dxdiag" into the text box and click the Ok button.
  • An information window containing the specifications about your computer will popup. Click the Save All Information button and save it as a file.
  • Once it is saved as a file, send this information along with your name, company name and a daytime phone to the email address provided above.
  • Once it is saved as a file, send this information along with your name, company name and a daytime phone to the email address provided above.

Our customer service team will contact you if your computer is not sufficient to run the program. Please complete this two weeks before a scheduled seminar.

Classic Interface

View a PDF document of our ProKitchen Training Manual – Classic Interface Edition

Standard Interface

View a PDF document of our ProKitchen Training Manual – Standard Interface Edition

ProKitchen Software by Real View, Inc. © 2019